Complaints Procedure

Teem Treasure staff are committed to ensuring that our NDIS Participants, their family members and Carers are able to make a complaint or compliment about the services they receive. If you would like to provide feedback please contact our Feedback Officer on  9272 3132 or email     If for whatever reason the complaint is not able to be resolved you may wish to contact the Disability Services Commission (08 9426 9200) or click on the NDIS  link or visit the NDIS Midland Office on Railway Parade.

So how it works if you are making a complaint or providing feedback as a participant of an NDIS service. We will resolve your complaint as quickly as possible at the local NDIS Midland Office. The Complaints  Procedure requires that we take immediate action where there appears to be a high risk of harm, neglect or abuse; aim to acknowledge complaints within the next business day from receipt, call you withiin two buisness days of acknowledgement; aim to resolve complaints within 21 business days of receipt and publish information on our performance .   If you are dissatisfied with the outcome of your complaint you can ask for a supervisor to review your complaint, if still not satisfied you may seek assistance from the Commonwealth Ombudsman: please call: 1300 362 072