Complaints Procedure

TT are committed to ensuring that our clients and their family members are able to make a complaint or lodge a grievance about the services they receive, if they wish to do so.

It is our job to make sure that those grievances are dealt with promptly, fairly and in a manner where you do not feel threatened. It is in the interest of both parties to have complaints dealt with professionally and a fair resolution sought at a supervision or management level (TT) if practicable.

If for whatever reason the complaint is not able to be resolved between the relevant parties, then there are other avenues you may wish to take, such as contacting the Disability Services Commission (08 9426 9200), People With Disabilities (08 9485 8900), or the Office of Health Review (08 9323 0616).